Shipping policy

We deliver to addresses anywhere in South Africa. We don’t ship internationally at this time. We can’t deliver to PO boxes, because couriers need a street address.

1. Delivery fee
Delivery is free on all orders. The price you see at checkout is the final price, with no extra delivery charge. 

2. Delivery time
Orders are delivered within 3 to 5 working days of payment being confirmed. This includes 0 to 2 working days to process and dispatch your order. Orders placed on weekends or public holidays are processed on the next working day.

3. Tracking
When your order ships, we’ll email you a tracking number and link. If you don’t receive it within 3 working days of payment, check your spam folder or contact us.

4. Orders with more than one item
To keep delivery free, we currently limit orders to one product type per order. You can order multiple units of the same product, and they’ll normally arrive in one parcel. If we add more products later and an order ships in separate parcels, you’ll receive a tracking number for each, and you won’t pay extra.

5. Delivery address and contact details
Please make sure your address and phone number are correct at checkout. Couriers may call you to arrange delivery. If a parcel is returned to us because of an incorrect address, an unreachable phone number or repeated failed delivery attempts, we may charge a redelivery fee of R150, and we’ll tell you before we resend it.

6. Receiving your order
Please check your parcel when it arrives. If it’s damaged or something is missing, take clear photos of the parcel and the item, and contact us within 7 days of delivery with your order number. We’ll arrange a replacement or refund as set out in our Returns Policy.

7. Delayed or lost parcels
If your parcel hasn’t arrived after 10 working days, or tracking hasn’t updated for several days, contact us and we’ll follow up with the courier. If a parcel is confirmed lost, we’ll send a replacement or give you a full refund.

8. Contact us
storeinnovi@gmail.com